FAQ
Frequently Asked Questions (FAQ)
Last updated: November 2025
Welcome to Magecrab’s Help Center!
Here you’ll find answers to the most common questions about our products, shipping, returns, and more.
If you can’t find what you’re looking for, please reach out to us at:
📧 magecrabofficial@outlook.com / info@magecrab.com
🛍️ 1. Orders & Products
Q: How do I place an order?
A: Browse our kitchenware collection, add your favorite items to the cart, and proceed to checkout. You can securely pay with credit cards, PayPal, Apple Pay, or other supported payment methods.
Q: Do I need to create an account to order?
A: No, you can check out as a guest. However, creating an account allows you to track your orders and enjoy faster checkout next time.
Q: Are Magecrab products food-safe?
A: Absolutely! All Magecrab cookware and utensils are made from high-quality, food-grade materials that meet international safety standards (FDA, LFGB).
Q: How do I care for my cookware?
A: We recommend handwashing with mild soap and a soft sponge. Avoid metal brushes or harsh cleaners to maintain product quality and longevity.
🚚 2. Shipping & Delivery
Q: Where do you ship from?
A: We ship from our partner warehouses located in the United States and Asia, depending on stock availability.
Q: Do you ship internationally?
A: Yes! Magecrab ships worldwide. Delivery times vary based on your location.
Q: How long does delivery take?
A:
- U.S. Orders: 5–10 business days
-
International Orders: 10–20 business days
Delivery times may vary during holidays or due to customs inspections.
Q: How can I track my order?
A: Once your order ships, we’ll send you an email with a tracking number and a link to follow your package.
💳 3. Payment & Security
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are processed securely using SSL encryption.
Q: Is my payment information safe?
A: Yes. We never store your full payment details. All transactions are processed through PCI-DSS compliant payment gateways such as Stripe and PayPal.
🔁 4. Returns & Refunds
Q: What is your return policy?
A: You can return unused items within 30 days of receipt. Please make sure the product is in its original packaging.
View our full policy here → Return Policy
Q: How do I start a return?
A: Contact us at 📧 magecrabofficial@outlook.com with your order number and reason for return. We’ll provide detailed instructions.
Q: How long does it take to receive my refund?
A: Once we receive and inspect your return, refunds are usually processed within 5–7 business days back to your original payment method.
🔒 5. Privacy & Account
Q: Is my personal information protected?
A: Yes. We take data security seriously and handle all customer information in accordance with our Privacy Policy.
Q: Can I change or cancel my order?
A: Orders can only be modified or canceled before they are shipped. Please contact us immediately if you need changes.
🧾 6. Other Questions
Q: Do you offer bulk or wholesale discounts?
A: Yes! If you’re interested in bulk purchases or collaborations, please contact us directly at 📧 info@magecrab.com.
Q: I received a damaged or incorrect item. What should I do?
A: We’re sorry for the inconvenience! Please email us within 7 days of delivery with photos of the issue. We’ll arrange a replacement or refund as soon as possible.
📬 Still Need Help?
We’re happy to assist you!
📧 magecrabofficial@outlook.com
📧 info@magecrab.com
🕐 Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (Pacific Time)